Rockstar: Terms of Service

Welcome, and thank you for choosing Rockstar. We strive to provide seamless, high-quality recruiting support to help you quickly meet qualified candidates for your open roles. These Terms of Service explain how our services are delivered, how our billing and satisfaction guarantee work, and what you can expect when partnering with us.

1. Overview of Services

Rockstar offers a monthly recruiting service fee for each unique role (“campaign”). Once your role is live (i.e., after we email you to confirm launch), we begin sourcing and screening candidates, ensuring you have full visibility into our activity (e.g., profiles reviewed, outreach, screening calls).

We will invite you to a brief “calibration” discussion—typically lasting about 15 minutes— within 24 hours of the campaign going live to ensure we understand your ideal candidate profile.

2. Pricing & Payment Terms

• Per-Role Monthly Fee: In most cases, the fee is $1,250 per unique role per month. However, the exact amount may vary depending on the scope or any agreed-upon adjustments made prior to launch.
• Billing Start Date: Billing for each role begins on the date you receive the “role is live” email. There is a two-week minimum charge for each new campaign.
• Pro-Rated Billing: After the initial two-week minimum, billing is pro-rated by the day for the remainder of the month. You may pause service at any time; charges stop on the date you request a pause.
• Invoicing & Payment: Invoices are sent at the end of each month. Clients may choose to keep payment information on file for seamless billing. Payment is due within seven (7) days of the invoice date.
• Satisfaction Guarantee: If at any point you are not satisfied with the support you are receiving, notify us and we will not charge you. We aim to ensure you find value in our services without being locked into any unwanted fees.

3. Service Delivery

We deliver our recruiting services remotely. You will receive:

• Candidate introductions and profiles screened by Rockstar recruiters
• Ongoing transparency into sourcing activity and volume (e.g., profiles reviewed, contacted, etc.)
• Regular updates and the ability to pause or adjust your campaign at any time

Our goal is to begin providing initial candidates promptly, often within the first few days of your campaign going live, though volume and timing may vary based on your role’s complexity and market conditions.

4. Pausing & Cancellation

You have the flexibility to pause your campaign at any time. When you pause:

• We discontinue active sourcing and screening for that role.
• All charges stop on the day of your pause request (after any required two-week minimum). Future billing for that role will not occur unless you reactivate the campaign.

5. Refunds & Satisfaction Guarantee

Because Rockstar’s offering is a service rather than a physical product, refunds are handled on a case-by-case basis. As noted in our Satisfaction Guarantee, if you are not satisfied with our service, let us know— we will not charge you for that month’s services. Any questions or disputes about charges should be addressed promptly by emailing jas@tryrockstar.com.

6. Contact Information

If you have any questions about these Terms of Service, need to pause a campaign, or want to discuss any concerns, please email us at jas@tryrockstar.com.

Last Updated: [April 2nd, 2025]